We hope you love your order, but if you change your mind, you can return it within 30 days of purchase.

Items must:

• Be unused and in their original packaging
• Be in the same condition you received them
• Include proof of purchase or order number
• Have a valid returns reference number

How to Start a Return

You can choose the easiest way for you:

1. Use our self-serve returns portal → Start a Return
2. Or contact us directly → Email info@loveandtiers.co.uk or call 07355 824523

Once your return is approved, you’ll receive your returns number and the correct returns address. We cannot accept returns without this.

Return Costs

Return postage is at your expense unless we agree otherwise in advance. Please get proof of shipping and a tracking number — we can’t be responsible for parcels lost in transit.

Non-Returnable Items

• Gift cards
• Skincare or liquids
• Personalised items
• Gift wrapping
• Sale items (non-refundable unless faulty)

Delivery costs are non-refundable unless we are at fault.

Refunds

When we receive and inspect your return, we’ll confirm by email if your refund has been approved. Approved refunds go back to your original payment method within 3-10 working days (processing times vary by bank).

Partial refunds may apply if items are returned damaged, incomplete, or outside the 30-day window.

Exchanges

We can exchange items if they arrive damaged or defective — email us to arrange.

Gifts

If the item was marked as a gift and sent directly to you, you’ll receive store credit for the return value. Otherwise, refunds go back to the original purchaser.

Please do not send your purchase back to the manufacturer.